Shipping Policy

Last updated: October 23, 2026

Thank you for shopping with Dollop of Toys. This policy explains how we ship your order, what we cover, and what to expect after you buy.

Shipping Destinations

We currently do not ship to mainland China or the United Kingdom (England, Scotland, Wales and Northern Ireland). Orders with delivery addresses in these destinations are not accepted.

We ship to the United States, Canada and other supported destinations shown at checkout. Availability depends on the delivery address and carrier service. If another destination is not available at checkout, please contact us before placing an order.

Order Processing

Orders are dispatched from Chengdu, China. Unless a different timeframe is clearly stated before you order, we normally dispatch orders within 7–14 business days after payment confirmation. This is the preparation time before your parcel is handed to the carrier; it does not include transit time.

If we cannot dispatch within the stated timeframe, we will contact you with an updated estimate and offer you the choice to agree to the delay or cancel the unshipped order for a prompt refund.

Shipping Methods & Delivery Times

We use SF International for international delivery. Transit time begins after dispatch and varies by destination, postal code and the SF service used. For a current estimate, please use SF International’s transit-time enquiry or contact us with your destination country and postal code before ordering.

Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise. Customs processing, carrier disruptions and weather may affect transit times. This does not limit any agreed delivery commitment or your statutory rights.

SF International transit-time enquiry

Free Standard Shipping

We offer free standard shipping on all orders to destinations available at checkout.

Customs Duties, Clearance Fees & Destination Taxes

Dollop of Toys covers standard shipping, customs duties and carrier customs-clearance or brokerage fees for delivery of your order.

United States: We also cover applicable import taxes and other carrier charges required for standard import clearance and delivery. Customers will not be asked to pay these covered charges on delivery. European Union and other supported destinations: Applicable destination VAT, GST/HST or similar consumption taxes are payable by the customer. Where we are legally required to collect these taxes at checkout, they will be shown before payment and accounted for by us. Otherwise, applicable import consumption taxes may be collected by customs or the carrier. The same tax should not be charged twice.

If customs or a carrier requests a duty, tax or clearance charge that this policy says we cover, please email devilloser@qq.com with your order number and the payment notice. We will arrange payment or reimburse the covered charge upon receiving proof of payment. This does not include destination VAT or similar consumption taxes payable by customers outside the United States.

Order Tracking

Once your order ships, we will email you a dispatch confirmation with a tracking number and link where available. Tracking information may take time to update after you receive the confirmation.

Address Accuracy

Please check your delivery address and contact details before completing your order. If you need to correct an address, contact us as soon as possible. We will try to update it before dispatch, but changes may not be possible once the parcel is in transit.

If an incorrect address or an uncollected parcel results in a return, we will contact you to discuss the available options and any actual additional costs before arranging another delivery, subject to applicable law.

Lost, Damaged or Delayed Packages

If your parcel appears lost, arrives damaged, is significantly delayed, or is marked as delivered but has not reached you, please contact devilloser@qq.com with your order number and a description of the issue. Photos of any damage can help where available.

We will investigate with the carrier and provide a replacement, refund or other remedy as required by applicable law. Handing your parcel to the carrier does not automatically end our responsibility for your order.

Order Changes & Cancellations

Please contact us promptly if you need to change or cancel an order. We will check whether it can be stopped or updated before dispatch. Once a parcel is in transit, delivery changes may not be possible; this does not remove any cancellation or return rights you have under applicable law.

Refunds due for cancelled or delayed orders will be processed promptly to the original payment method unless you agree otherwise, within any applicable legal deadline.

Questions?

Contact Dollop of Toys at devilloser@qq.com. For an existing order, please include your order number and the email address used at checkout.