Terms of service

Dollop of Toys · 23 October 2026

1. About these terms

These Terms of Service apply to your use of the Dollop of Toys online store and purchases made from us. In these terms, “we”, “us” and “our” refer to the business trading as Dollop of Toys in Chengdu, China. Our contact details appear below.

Our store is hosted on Shopify, which provides the ecommerce platform. Your purchase is from Dollop of Toys. Please read these terms together with our Shipping Policy, Return & Refund Policy and Privacy Policy. Nothing in these terms removes rights that cannot lawfully be excluded.

2. Using our store

You must have the legal capacity to enter into a purchase contract. If you are under the legal age to do so, a parent or legal guardian must place the order on your behalf. Please provide accurate contact, payment and delivery information and use a payment method you are authorised to use.

You must not use the store for fraud, unlawful activity, infringement of another person’s rights, or interference with the security or operation of the website.

3. Our products

We offer handmade items and curated plush toys. Only items expressly described as handmade are represented as handmade. Please read each listing for the product’s size, materials, included accessories, care instructions and any age or safety guidance.

Handmade items may have small variations in stitching, shape or placement. Screen settings can affect how colours appear. These variations do not remove our obligation to supply goods that match their description. Styling props and other products shown in a photograph are not included unless the listing says otherwise.

4. Orders and payment

By placing an order, you request the products selected at checkout and agree to pay the displayed total. Please check the item, quantity, delivery address and contact information before completing payment. Your order confirmation records the details submitted. Contact us promptly if you notice an error.

If we cannot fulfil an order because an item is unavailable, the delivery address is unsupported, or a material listing error has occurred, we will contact you. We will not substitute a product or increase an agreed price without your agreement. If the order cannot proceed, we will promptly refund payment for the unfulfilled order. This does not limit any additional remedy required by law.

5. Prices and taxes

Our store’s base currency is US dollars. The currency and amount payable are shown at checkout. Your bank or payment provider may apply its own currency-conversion charges. Price changes apply to future purchases and do not change an order already agreed with you. Any discount is subject to its stated conditions and does not reduce your statutory rights.

We cover standard shipping, customs duties and carrier customs-clearance or brokerage fees for delivery of your order. For United States deliveries, we also cover applicable import taxes and other carrier charges required for standard import clearance and delivery. For deliveries to the European Union and other supported destinations, applicable destination VAT, GST/HST or similar consumption taxes are payable by the customer. Taxes we must collect at checkout will be shown before payment and accounted for by us; otherwise, applicable import consumption taxes may be collected by customs or the carrier. Please refer to our Shipping Policy for details.

6. Dispatch and delivery

We currently do not ship to mainland China or the United Kingdom (England, Scotland, Wales and Northern Ireland). Orders with delivery addresses in these destinations are not accepted. See our Shipping Policy for supported destinations.

Orders are dispatched from Chengdu, China. We offer free standard shipping on all orders to destinations available at checkout. Orders are normally dispatched within 7–14 business days after payment confirmation, unless a different timeframe is clearly shown before you order.

Dispatch time is separate from transit time. We use SF International; transit time varies by destination and service. If dispatch is delayed beyond the stated timeframe, we will contact you with an updated estimate and offer the option to agree to the delay or cancel the unshipped order for a refund.

If a parcel appears lost, arrives damaged or does not reach you, please contact us. We will investigate with the carrier and provide the remedy required by applicable law. Giving a parcel to the carrier does not automatically end our responsibility.

7. Cancellations, returns and product problems

For a cancellation, return or problem with an order, email devilloser@qq.com with your order details. Please refer to the Return & Refund Policy made available before your purchase for the applicable process and any additional voluntary return conditions.

Goods must match their description and meet applicable legal requirements. Nothing in these terms limits mandatory cancellation rights or remedies for faulty, damaged or misdescribed goods. A product is not automatically excluded from return rights simply because it is handmade. Any lawful exception must be clearly disclosed before purchase.

8. Website content and other rights

Website content may belong to us, our suppliers or other rights holders. You may browse the store and make lawful purchases. Permission from the relevant rights holder is required to reproduce protected material beyond what the law allows.

Third-party names, characters and trademarks remain subject to their respective owners’ rights. These terms do not grant a licence to those rights or establish an official affiliation. We aim to keep the website accurate and available, but occasional errors or interruptions may occur. This does not limit our obligations in relation to your order.

9. Personal information

Our Privacy Policy explains how personal information is collected, used and shared in connection with the store. Please do not send passwords, full payment-card details or unnecessary sensitive information in customer-service messages.

10. Responsibility and resolving concerns

Please contact devilloser@qq.com if you have a complaint so we can try to resolve it. These terms do not exclude liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Mandatory consumer protections applicable to your purchase remain in force. Nothing here requires mandatory arbitration or prevents you from seeking a remedy through a competent court or consumer authority.

11. Changes to these terms

We may update these terms for future use of the store and future orders. The version in effect when you place an order applies to that order, unless a change is required by law or you expressly agree otherwise. If a provision cannot lawfully be enforced, the remaining provisions continue to apply to the extent permitted by law.

12. Contact us

Dollop of Toys
Email: devilloser@qq.com
Business contact address: Ziyou Tiandi, Chengdu, Sichuan 610000, China.

For return instructions, please contact us first. Do not assume this contact address is the return destination unless our return instructions confirm it.